Job Description Call and pursue collections and to negotiate with customers of their payment schedules Escalates customer’s disputes or enquiries to relevant departments and ensure proper follow up Daily update of aging report Issuance of monthly letter of payment reminder and Statement of Account Communicate with others department to maintain accurate and updated information on client accounts and payments Process relevant debt recovery actions for further actions Requirements Good computer skills, in particular with Microsoft Office Excellent communication and interpersonal skills A team player and also able to work independently Having experience handling customers collection more than 3 year Having experience on resolving overdue bills and collecting payment from customers Emotional intelligence and Assertive Fluent in English Strong administration skills Employer questions